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1st / 2nd Line - IT Support Engineer. £36k + Benefits Package. Central London - Onsite - Monday to Friday - 9.00m to 5.30pm. Permanent. T6/MN/18765.
Must be Eligible to work in the UK.

Role:

- 1st/2nd Line Support - maintenance of IT systems, network & communications infrastructure on a day-to-day basis.
- Support VIP & End Users - approximately 50 users at Head Office.
- Deploying & managing end-user hardware: provisioning, updates, security, connectivity, and configuration - mainly Windows 10/11 / MacOS / iOS - must have MacOS experience.
- Support AV Systems - Meeting Rooms - Touch Screen TVs, Projectors, Audio/Visual Devices, Printers, Photocopiers.
- Support Infrastructure Network switches, domain controller & firewalls - can escalate Tickets to an external MSP.
- MS365 instance, MS Teams & SharePoint - Administration.
- Providing end-user support & training regarding - IT software, systems & processes to users in person & remotely.
- Participate to the IT budgeting process & IT Strategy.
- Managing Licences & Support contracts on hardware & software.

Technical Skills - Experience Required:

- 1st / 2nd Line IT Support Engineer - system administrator - demonstrable experience.
- Support VIP & End Users - approximately 50 Users at Head Office.
- Office 365, Windows 10/11 - support experience.
- MacOS & iOS devices - support experience.
- JAMF Pro & Intune experience.
- Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
- Hardware & Software support - installation, configuration & deployment.
- Windows Server - knowledge of AD, DNS, DHCP & VMware etc.
- Networking - knowledge of Switches & Routes, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
- Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
- Security - Firewall, AV, Web Filters & Security Policies.
- VOIP Comms & other Telephony support.
- Excellent communication skills.
- Good organizational skills, combined with a proactive approach.

Working Hours:
Onsite Role - 9:00am - 5:30pm - with some flexibility to work from home occasionally.

Benefits Package:
25 days holiday + 8 Bank Holidays Pension / Training & Career progression opportunities / Yearly Salary Review.

Keywords: 2nd Line IT Support Engineer,  VIP Support, 2nd Line IT Support Engineer, JAMP Pro, JAMF, MacOS, iOS, IOS, IT Support, 1st Line IT Engineer, 2nd Line IT Support, Office 365 & MS Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Audio & Visual devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, Central London, London, Permanent, T6/MN/18765.

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Head of Product Growth - D2C. Circa £100k - £120k + Benefits Package. Hybrid Working - 2/3 Days a Week Onsite - Central London. T6/MN/18756.
Must be eligible to work in the UK.

Market leading & hugely popular eCommerce Consumer business - one of the fastest growing D2C brands out there at the moment. The Head of Product Growth must have D2C experience.

Role:

- Head of Product Growth - forefront of expansion efforts.
- Develop & execute Growth Strategies - attract & retain the best customers.
- Shaping Product Growth Strategy.
- Focus on long-term value creation over mere conversion rates.
- Deep understanding of Product Marketing with a Data-Driven approach to drive growth.
- Optimising the e-commerce/website Customer Experience & Customer Journey.
- Ensure products resonate with customers while aligning with brand values.
- Lead ecommerce/website experience initiatives - ensure compelling storytelling, effective merchandising & a seamless Customer Journey.
- Leverage key Digital Marketing Channels such as - Meta & Google - optimise online presence & customer acquisition efforts.
- Analyse data to understand - customer behaviour & market trends.
- Collaborate with Product Marketing team - ensure product offerings are well-represented & aligned with customer expectations & brand ethos.
- Foster a culture of experimentation & innovation - continuously testing innovative approaches.
- Drive cross-functional efforts with - Branding, Marketing, Analytic & Technology teams.

Experience Required:

- Product Growth - experience gained within respected D2C brand.
- Tech or Consumer sector experience.
- Partnering with - UX Designers, Product Managers & Engineers/Developers - driving product
- growth.
- Scaling a Product or Brand - strong emphasis on eCommerce/website experience & customer engagement.
- Key Digital Marketing Platforms - Meta, Google, etc - hands-on experience.
- Data Insights & Analytical Skills - translate Data Insights into actionable growth strategies.
- Background in Product Marketing, Analytics - related field - transitioned into a Growth/Product-oriented role.
- Exceptional understanding of - Storytelling, Offers & Merchandising - relating to site experience & Customer Journey.
- Strategic Thinker - have a passion for product respect & long-term customer value over short-term gains.
- Leadership - exceptional leadership skills - ability to inspire, motivate & leading teams to achieve growth objectives.
- Enjoys being part of a fast-paced & innovative environment.
- Excellent Stakeholder Management/Engagement - ability to engage with senior stakeholders.

Keywords: Head of Product Growth, Head of Product, D2C, Product Manager, Senior Product Owner, Product Growth Strategies, Customer Journey, CX, UX, Product Marketing, Product, eCommerce Product Manager, Head of Product Growth, Head of Product, Central London, Permanent, T6/MN/18756.

 

 

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IT Business Partner - RPA - IT Analytics - SAP. £650 Day Rate (Outside IR35) 6 Month Contract. Remote - Occasional Travel to lead Workshops. T6/MN/18746-3.
Must be Eligible to work in the UK.

Leading FMCG/Food Manufacturer seeking to secure an experienced IT Business Partner - will help drive RPA, IT Analytics, Automation, SAP & Information based projects covering - Supply Chain & Data Analytics, Commercial & Digital Marketing requirements of the business functions.

Skills Required:

- IT Business Partner.
- RPA, IT Analytics, Automation, SAC, SAP - delivering RPA, Analytics Information based projects.
- Business Requirements Gathering & Analysis Skills.
- Business Requirements Gathering & Analysis Skills.
- Ideally have FMCG/Consumer Product sector experience.
- Stakeholder Engagement & Management - ability to liaise with key stakeholders, business managers & users.
- Understand & document business requirements - across business areas affected by a change need.
- Partnering with Business Owners, IT Business Partners & Solution Architects - developing optimal solutions.
- Develop complete & accurate Business Models including - process, data & organisation documentation.
- Deliver & present a quality business requirements - document for a change need to the Project Sponsor, IT Leadership Team & Planning Board.
- Supporting continuous innovation, development, governance & support of business processes & systems including the key SAP areas for agreed remit.
- Working with the Supply Chain Business Partner - achieve the aligned strategy between Operations & IT.
- Assisting in the development & management of a strategy - reflects & supports the overall business agenda.
- Ensuring business partners understand business information systems & services - ability to influence & collaborate in decision making processes that relate to those operational areas.
- Engaging early project opportunity discussions - provide project management & business analysis capabilities.
- Agreeing & delivering projects/enhancement requests with Solutions Architects & Business Partners.
- Working with business owners from relevant business areas - understand current processes, document & prioritise requirements - ensure best practice & consistency across a portfolio.
- Identifying, planning, leading & implementing process improvement initiatives - realise the goals of the IT team & wider business.
- Designing optimal processes & best practices in Master Data & Data Management.
- Identifying opportunities to drive benefit & cost reduction from & for IT in the Supply Chain.
- Defining & enforcing data standards & procedures.
- Third Parties - ensuring the appropriate governance when utilising third parties.
- Collaborative approach to teamwork.

Keywords: IT Business Partner, RPA, RPA, Robotic Process Automation, Ui Path, Automation Success Platform, Blue Prism Intelligent Automation Platform, AI, SAC, IT Business Partner, Business Partner, IT Business Partner, Programme Manager, Senior Business Analyst, SAP Business Analyst, Business Analyst, SAP Business Partner, SAP, SAP Business Partner, Contract, Remote, T6/MN/18746-3.

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